Frequently Asked Questions
Everything you need to know about your Fly Official Store experience.
How do I determine the right size for my athletic gear?
We provide a comprehensive size guide on every product page. Since sports apparel requires a specific fit for performance, we recommend measuring your chest, waist, and hips and comparing them to our chart to ensure optimal comfort and mobility.
What is your shipping policy for international orders?
Fly Official Store ships worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Can I return or exchange gear if it doesn't fit?
Yes, we offer a 30-day hassle-free return and exchange policy. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to initiate a request.
Are Fly Official products covered by a warranty?
All of our performance gear comes with a 90-day manufacturer's warranty against defects in materials or workmanship. This does not cover normal wear and tear from intense athletic use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through integrated financing partners at checkout.
How should I care for my high-performance fabrics?
To maintain the moisture-wicking properties and elasticity of your gear, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners or bleach.